Hashicorp Vault and ServiceNow Integration

Input and output integration overview

The Hashicorp Vault plugin for Telegraf allows for the collection of metrics from Hashicorp Vault services, facilitating monitoring and operational insights.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

Hashicorp Vault

The Hashicorp Vault plugin is designed to collect metrics from Vault agents running within a cluster. It enables Telegraf, an agent for collecting and reporting metrics, to interface with the Vault services, typically listening on a local address such as http://127.0.0.1:8200. This plugin requires a valid token for authorization, ensuring secure access to the Vault API. Users must configure either a token directly or provide a path to a token file, enhancing flexibility in authentication methods. Proper configuration of the timeout and optional TLS settings further relates to the security and responsiveness of the metrics collection process. As Vault is a critical tool in managing secrets and protecting sensitive data, monitoring its performance and health through this plugin is essential for maintaining operational security and efficiency.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

Hashicorp Vault

[[inputs.vault]]
  ## URL for the Vault agent
  # url = "http://127.0.0.1:8200"

  ## Use Vault token for authorization.
  ## Vault token configuration is mandatory.
  ## If both are empty or both are set, an error is thrown.
  # token_file = "/path/to/auth/token"
  ## OR
  token = "s.CDDrgg5zPv5ssI0Z2P4qxJj2"

  ## Set response_timeout (default 5 seconds)
  # response_timeout = "5s"

  ## Optional TLS Config
  # tls_ca = /path/to/cafile
  # tls_cert = /path/to/certfile
  # tls_key = /path/to/keyfile

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

Hashicorp Vault

1. Centralized Secret Management Monitoring: Utilize the Vault plugin to monitor multiple Vault instances across a distributed system, allowing for a unified view of secret access patterns and system health. This setup can help DevOps teams quickly identify any anomalies in secret access, providing essential insights into security postures across different environments.

2. Audit Logging Integration: Configure this plugin to feed monitoring metrics into an audit logging system, enabling organizations to have a comprehensive view of their Vault interactions. By correlating audit logs with metrics, teams can investigate issues, optimize performance, and ensure compliance with security policies more effectively.

3. Performance Benchmarking During Deployments: During application deployments that interact with Vault, use the plugin to monitor the effects of those deployments on Vault performance. This allows engineering teams to understand how changes impact secret management workflows and to proactively address performance bottlenecks, ensuring smooth deployment processes.

4. Alerting for Threshold Exceedance: Integrate this plugin with alerting mechanisms to notify administrators when metrics exceed predefined thresholds. This proactive monitoring can help teams respond swiftly to potential issues, maintaining system reliability and uptime by allowing them to take action before any serious incidents arise.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

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