Syslog and ServiceNow Integration

Input and output integration overview

The Syslog plugin enables the collection of syslog messages from various sources using standard networking protocols. This functionality is critical for environments where systems need to be monitored and logged efficiently.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

Syslog

The Syslog plugin for Telegraf captures syslog messages transmitted over various protocols such as TCP, UDP, and TLS. It supports both RFC 5424 (the newer syslog protocol) and the older RFC 3164 (BSD syslog protocol). This plugin operates as a service input, effectively starting a service that listens for incoming syslog messages. Unlike traditional plugins, service inputs may not function with standard interval settings or CLI options like --once. It includes options for setting network configurations, socket permissions, message handling, and connection handling. Furthermore, the integration with Rsyslog allows forwarding of logging messages, making it a powerful tool for collecting and relaying system logs in real-time, thus seamlessly integrating into monitoring and logging systems.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

Syslog

[[inputs.syslog]]
  ## Protocol, address and port to host the syslog receiver.
  ## If no host is specified, then localhost is used.
  ## If no port is specified, 6514 is used (RFC5425#section-4.1).
  ##   ex: server = "tcp://localhost:6514"
  ##       server = "udp://:6514"
  ##       server = "unix:///var/run/telegraf-syslog.sock"
  ## When using tcp, consider using 'tcp4' or 'tcp6' to force the usage of IPv4
  ## or IPV6 respectively. There are cases, where when not specified, a system
  ## may force an IPv4 mapped IPv6 address.
  server = "tcp://127.0.0.1:6514"

  ## Permission for unix sockets (only available on unix sockets)
  ## This setting may not be respected by some platforms. To safely restrict
  ## permissions it is recommended to place the socket into a previously
  ## created directory with the desired permissions.
  ##   ex: socket_mode = "777"
  # socket_mode = ""

  ## Maximum number of concurrent connections (only available on stream sockets like TCP)
  ## Zero means unlimited.
  # max_connections = 0

  ## Read timeout (only available on stream sockets like TCP)
  ## Zero means unlimited.
  # read_timeout = "0s"

  ## Optional TLS configuration (only available on stream sockets like TCP)
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key  = "/etc/telegraf/key.pem"
  ## Enables client authentication if set.
  # tls_allowed_cacerts = ["/etc/telegraf/clientca.pem"]

  ## Maximum socket buffer size (in bytes when no unit specified)
  ## For stream sockets, once the buffer fills up, the sender will start
  ## backing up. For datagram sockets, once the buffer fills up, metrics will
  ## start dropping. Defaults to the OS default.
  # read_buffer_size = "64KiB"

  ## Period between keep alive probes (only applies to TCP sockets)
  ## Zero disables keep alive probes. Defaults to the OS configuration.
  # keep_alive_period = "5m"

  ## Content encoding for message payloads
  ## Can be set to "gzip" for compressed payloads or "identity" for no encoding.
  # content_encoding = "identity"

  ## Maximum size of decoded packet (in bytes when no unit specified)
  # max_decompression_size = "500MB"

  ## Framing technique used for messages transport
  ## Available settings are:
  ##   octet-counting  -- see RFC5425#section-4.3.1 and RFC6587#section-3.4.1
  ##   non-transparent -- see RFC6587#section-3.4.2
  # framing = "octet-counting"

  ## The trailer to be expected in case of non-transparent framing (default = "LF").
  ## Must be one of "LF", or "NUL".
  # trailer = "LF"

  ## Whether to parse in best effort mode or not (default = false).
  ## By default best effort parsing is off.
  # best_effort = false

  ## The RFC standard to use for message parsing
  ## By default RFC5424 is used. RFC3164 only supports UDP transport (no streaming support)
  ## Must be one of "RFC5424", or "RFC3164".
  # syslog_standard = "RFC5424"

  ## Character to prepend to SD-PARAMs (default = "_").
  ## A syslog message can contain multiple parameters and multiple identifiers within structured data section.
  ## Eg., [id1 name1="val1" name2="val2"][id2 name1="val1" nameA="valA"]
  ## For each combination a field is created.
  ## Its name is created concatenating identifier, sdparam_separator, and parameter name.
  # sdparam_separator = "_"

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

Syslog

1. Centralized Log Management: Use the Syslog plugin to aggregate log messages from multiple servers into a central logging system. This setup can help in monitoring overall system health, troubleshooting issues effectively, and maintaining audit trails by collecting syslog data from different sources.

2. Real-Time Alerting: Integrate the Syslog plugin with alerting tools to trigger real-time notifications when specific log patterns or errors are detected. For example, if a critical system error appears in the logs, an alert can be sent to the operations team, minimizing downtime and performing proactive maintenance.

3. Security Monitoring: Leverage the Syslog plugin for security monitoring by capturing logs from firewalls, intrusion detection systems, and other security devices. This logging capability enhances security visibility and helps in investigating potentially malicious activities by analyzing the captured syslog data.

4. Application Performance Tracking: Utilize the Syslog plugin to monitor application performance by collecting logs from various applications. This integration helps in analyzing the application’s behavior and performance trends, thus aiding in optimizing application processes and ensuring smoother operation.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

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