Suricata and ServiceNow Integration

Input and output integration overview

This plugin reports internal performance counters of the Suricata IDS/IPS engine and processes the incoming data to fit Telegraf’s format.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

Suricata

The Suricata plugin captures and reports internal performance metrics from the Suricata IDS/IPS engine, which includes a wide range of statistics such as traffic volume, memory usage, uptime, and counters for flows and alerts. This plugin listens for JSON-formatted log outputs from Suricata, allowing it to parse and format the data for integration with Telegraf. It operates as a service input plugin, meaning it actively waits for metrics or events from Suricata rather than collecting metrics at predefined intervals. The plugin supports configurations for different metrics versions allowing for enhanced flexibility and detailed data gathering.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

Suricata

[[inputs.suricata]]
  ## Source
  ## Data sink for Suricata stats log. This is expected to be a filename of a
  ## unix socket to be created for listening.
  # source = "/var/run/suricata-stats.sock"

  ## Delimiter
  ## Used for flattening field keys, e.g. subitem "alert" of "detect" becomes
  ## "detect_alert" when delimiter is "_".
  # delimiter = "_"

  ## Metric version
  ## Version 1 only collects stats and optionally will look for alerts if
  ## the configuration setting alerts is set to true.
  ## Version 2 parses any event type message by default and produced metrics
  ## under a single metric name using a tag to differentiate between event
  ## types. The timestamp for the message is applied to the generated metric.
  ## Additional tags and fields are included as well.
  # version = "1"

  ## Alerts
  ## In metric version 1, only status is captured by default, alerts must be
  ## turned on with this configuration option. This option does not apply for
  ## metric version 2.
  # alerts = false

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

Suricata

1. Network Traffic Analysis: Utilize the Suricata plugin to track detailed metrics about network intrusion attempts and performance, aiding in real-time threat detection and response. By visualizing captured alerts and flow statistics, security teams can quickly pinpoint vulnerabilities and mitigate risks.

2. Performance Monitoring Dashboard: Create a dashboard using the Suricata Telegraf plugin metrics to monitor the health and performance of the IDS/IPS engine. This use case provides an overview of memory usage, captured packets, and alert statistics, allowing teams to maintain optimal operating conditions.

3. Automated Security Reporting: Leverage the plugin to generate regular reports on alert statistics and traffic patterns, helping security analysts to identify long-term trends and prepare strategic defense initiatives. Automated reports also ensure that the security posture of the network is continually assessed.

4. Real-time Alert Handling: Integrate Suricata’s alert metrics within a broader incident response automation framework. By incorporating the inputs from the Suricata plugin, organizations can develop smart triggers for alerting and automated response workflows that enhance reaction times to potential threats.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

Feedback

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