Google Cloud Stackdriver and ServiceNow Integration

Input and output integration overview

This plugin enables the collection of monitoring data from Google Cloud services through the Stackdriver Monitoring API. It is designed to help users monitor their cloud infrastructure’s performance and health by gathering relevant metrics.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

Google Cloud Stackdriver

The Stackdriver Telegraf plugin allows users to query timeseries data from Google Cloud Monitoring using the Cloud Monitoring API v3. With this plugin, users can easily integrate Google Cloud monitoring metrics into their monitoring stacks. This API provides a wealth of insights about resources and applications running in Google Cloud, including performance, uptime, and operational metrics. The plugin supports various configuration options to filter and refine the data retrieved, enabling users to customize their monitoring setup according to their specific needs. This integration facilitates a smoother experience in maintaining the health and performance of cloud resources and assists teams in making data-driven decisions based on historical and current performance statistics.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

Google Cloud Stackdriver

[[inputs.stackdriver]]
  ## GCP Project
  project = "erudite-bloom-151019"

  ## Include timeseries that start with the given metric type.
  metric_type_prefix_include = [
    "compute.googleapis.com/",
  ]

  ## Exclude timeseries that start with the given metric type.
  # metric_type_prefix_exclude = []

  ## Most metrics are updated no more than once per minute; it is recommended
  ## to override the agent level interval with a value of 1m or greater.
  interval = "1m"

  ## Maximum number of API calls to make per second.  The quota for accounts
  ## varies, it can be viewed on the API dashboard:
  ##   https://cloud.google.com/monitoring/quotas#quotas_and_limits
  # rate_limit = 14

  ## The delay and window options control the number of points selected on
  ## each gather.  When set, metrics are gathered between:
  ##   start: now() - delay - window
  ##   end:   now() - delay
  #
  ## Collection delay; if set too low metrics may not yet be available.
  # delay = "5m"
  #
  ## If unset, the window will start at 1m and be updated dynamically to span
  ## the time between calls (approximately the length of the plugin interval).
  # window = "1m"

  ## TTL for cached list of metric types.  This is the maximum amount of time
  ## it may take to discover new metrics.
  # cache_ttl = "1h"

  ## If true, raw bucket counts are collected for distribution value types.
  ## For a more lightweight collection, you may wish to disable and use
  ## distribution_aggregation_aligners instead.
  # gather_raw_distribution_buckets = true

  ## Aggregate functions to be used for metrics whose value type is
  ## distribution.  These aggregate values are recorded in in addition to raw
  ## bucket counts; if they are enabled.
  ##
  ## For a list of aligner strings see:
  ##   https://cloud.google.com/monitoring/api/ref_v3/rpc/google.monitoring.v3#aligner
  # distribution_aggregation_aligners = [
  #  "ALIGN_PERCENTILE_99",
  #  "ALIGN_PERCENTILE_95",
  #  "ALIGN_PERCENTILE_50",
  # ]

  ## Filters can be added to reduce the number of time series matched.  All
  ## functions are supported: starts_with, ends_with, has_substring, and
  ## one_of.  Only the '=' operator is supported.
  ##
  ## The logical operators when combining filters are defined statically using
  ## the following values:
  ##   filter ::=  {AND  AND  AND }
  ##   resource_labels ::=  {OR }
  ##   metric_labels ::=  {OR }
  ##   user_labels ::=  {OR }
  ##   system_labels ::=  {OR }
  ##
  ## For more details, see https://cloud.google.com/monitoring/api/v3/filters
  #
  ## Resource labels refine the time series selection with the following expression:
  ##   resource.labels. = 
  # [[inputs.stackdriver.filter.resource_labels]]
  #   key = "instance_name"
  #   value = 'starts_with("localhost")'
  #
  ## Metric labels refine the time series selection with the following expression:
  ##   metric.labels. = 
  #  [[inputs.stackdriver.filter.metric_labels]]
  #    key = "device_name"
  #    value = 'one_of("sda", "sdb")'
  #
  ## User labels refine the time series selection with the following expression:
  ##   metadata.user_labels."" = 
  #  [[inputs.stackdriver.filter.user_labels]]
  #    key = "environment"
  #    value = 'one_of("prod", "staging")'
  #
  ## System labels refine the time series selection with the following expression:
  ##   metadata.system_labels."" = 
  #  [[inputs.stackdriver.filter.system_labels]]
  #    key = "machine_type"
  #    value = 'starts_with("e2-")'
</code></pre>

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

Google Cloud Stackdriver

1. Integrating Cloud Metrics into Custom Dashboards: With this plugin, teams can funnel metrics from Google Cloud into personalized dashboards, allowing for real-time monitoring of application performance and resource utilization. By customizing the visual representation of cloud metrics, operations teams can easily identify trends and anomalies, enabling proactive management before issues escalate.

2. Automated Alerts and Analysis: Users can set up automated alerting mechanisms leveraging the plugin’s metrics to track resource thresholds. This capability allows teams to act swiftly in response to performance degradation or outages by providing immediate notifications, thus reducing the mean time to recovery and ensuring continued operational efficiency.

3. Cross-Platform Resource Comparison: The plugin can be used to draw metrics from various Google Cloud services and compare them with on-premise resources. This cross-platform visibility helps organizations make informed decisions about resource allocation and scaling strategies, as well as optimize cloud spending versus on-premise infrastructure.

4. Historical Data Analysis for Capacity Planning: By collecting historical metrics over time, the plugin empowers teams to conduct thorough capacity planning. Understanding past performance trends facilitates accurate forecasting for resource needs, leading to better budgeting and investment strategies.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

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