SNMP and ServiceNow Integration

Input and output integration overview

The SNMP plugin allows you to collect a variety of metrics from SNMP (Simple Network Management Protocol) agents. It provides flexibility in how data is retrieved, whether collecting single metrics or entire tables.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

SNMP

This plugin uses polling to gather metrics from SNMP agents, supporting retrieval of individual OIDs and complete SNMP tables. It can be configured to handle multiple SNMP versions, authentication, and other features.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

SNMP

[[inputs.snmp]]
  agents = ["udp://127.0.0.1:161"]

  [[inputs.snmp.field]]
    oid = "RFC1213-MIB::sysUpTime.0"
    name = "sysUptime"
    conversion = "float(2)"

  [[inputs.snmp.field]]
    oid = "RFC1213-MIB::sysName.0"
    name = "sysName"
    is_tag = true

  [[inputs.snmp.table]]
    oid = "IF-MIB::ifTable"
    name = "interface"
    inherit_tags = ["sysName"]

    [[inputs.snmp.table.field]]
      oid = "IF-MIB::ifDescr"
      name = "ifDescr"
      is_tag = true
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ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false
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Input and output integration examples

SNMP

1. Basic SNMP Configuration: Collect metrics from a local SNMP agent using typical SNMP community string settings. This setup is ideal for local monitoring of device performance.
2. Advanced SNMPv3 Setup: Securely collect metrics using SNMPv3 with authentication and encryption to enhance security. This configuration is recommended for production environments.
3. Collect Interface Metrics: Configure the plugin to collect interface metrics from the device’s SNMP table. Utilize fields to capture specific data points for traffic analysis.
4. Join Two SNMP Tables: By using translation fields, join data from two SNMP tables for a comprehensive view of correlated performance metrics.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

Feedback

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