Salesforce and Thanos Integration

Input and output integration overview

The Salesforce Telegraf plugin collects crucial metrics regarding the API usage and limits in Salesforce organizations, enabling effective monitoring and management of API consumption.

This plugin sends metrics from Telegraf to Thanos using the Prometheus remote write protocol over HTTP, allowing efficient and scalable ingestion into Thanos Receive components.

Integration details

Salesforce

The Salesforce plugin allows users to gather metrics about API usage limits and the remaining usage within their Salesforce organization. By leveraging Salesforce’s REST API, specifically the limits endpoint, this plugin provides critical insights into how much of the API usage has been consumed and what remains available. This is particularly important for organizations that rely on Salesforce for their operations, as exceeding API limits can interrupt service and hinder business processes. The plugin processes data into a structured format containing maximum and remaining values for various API operations, making it easier for teams to monitor their usage and plan accordingly. The provided configuration allows users to customize their credentials, environment type (sandbox or production), and API version, ensuring flexibility in different deployment scenarios.

Thanos

Telegraf’s HTTP plugin can send metrics directly to Thanos via its Remote Write-compatible Receive component. By setting the data format to prometheusremotewrite, Telegraf can serialize metrics into the same protobuf-based format used by native Prometheus clients. This setup enables high-throughput, low-latency metric ingestion into Thanos, facilitating centralized observability at scale. It is particularly useful in hybrid environments where Telegraf is collecting metrics from systems outside Prometheus’ native reach, such as SNMP devices, Windows hosts, or custom apps, and streams them directly to Thanos for long-term storage and global querying.

Configuration

Salesforce

[[inputs.salesforce]]
  ## specify your credentials
  ##
  username = "your_username"
  password = "your_password"
  ##
  ## (optional) security token
  # security_token = "your_security_token"
  ##
  ## (optional) environment type (sandbox or production)
  ## default is: production
  ##
  # environment = "production"
  ##
  ## (optional) API version (default: "39.0")
  ##
  # version = "39.0"

Thanos

[[outputs.http]]
  ## Thanos Receive endpoint for remote write
  url = "http://thanos-receive.example.com/api/v1/receive"

  ## HTTP method
  method = "POST"

  ## Data format set to Prometheus remote write
  data_format = "prometheusremotewrite"

  ## Optional headers (authorization, etc.)
  # [outputs.http.headers]
  #   Authorization = "Bearer YOUR_TOKEN"

  ## Optional TLS configuration
  # tls_ca = "/path/to/ca.pem"
  # tls_cert = "/path/to/cert.pem"
  # tls_key = "/path/to/key.pem"
  # insecure_skip_verify = false

  ## Request timeout
  timeout = "10s"

Input and output integration examples

Salesforce

1. Monitoring API Limit Usage for Scaling Decisions: Use the Salesforce plugin to track API limit usage over time and make informed decisions about when to scale Salesforce resources. By visualizing API consumption patterns, organizations can predict peak usage times, allowing them to proactively adjust their infrastructure or request higher limits as needed. This optimization leads to better performance and less downtime during critical business operations.

2. Automated Alert System for API Limit Exceedance: Integrate this plugin with a notification system to alert teams when API usage approaches critical limits. This setup not only ensures teams are proactively notified to prevent disruptions, but also helps in maintaining operational continuity and customer satisfaction. The alerts can be configured to trigger automated scripts that either adjust load or inform stakeholders accordingly.

3. Comparative Analysis of Multiple Salesforces: Leverage the Salesforce Input Plugin to gather metrics from multiple Salesforce instances across different departments or business units. By centralizing this data, organizations can perform comparative analyses to identify departments that may be exceeding their API limits more frequently than others. This allows for targeted discussions and strategies to balance API usage across the organization, leading to better resource allocation and efficiency.

Thanos

1. Agentless Cloud Monitoring: Deploy Telegraf agents across cloud VMs to collect system and application metrics, then stream them directly into Thanos using Remote Write. This provides centralized observability without requiring Prometheus nodes at each location.

2. Scalable Windows Host Monitoring: Use Telegraf on Windows machines to collect OS-level metrics and send them via Remote Write to Thanos Receive. This enables observability across heterogeneous environments with native Prometheus support only on Linux.

3. Cross-Region Metrics Federation: Telegraf agents in multiple geographic regions can push data to region-local Thanos Receivers using this plugin. From there, Thanos can deduplicate and query metrics globally, reducing latency and network egress costs.

4. Integrating Third-Party Data into Thanos: Collect metrics from custom telemetry sources such as REST APIs or proprietary logs using Telegraf inputs and forward them to Thanos via Remote Write. This brings non-native data into a Prometheus-compatible, long-term analytics pipeline.

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