Salesforce and Sumo Logic Integration

Input and output integration overview

The Salesforce Telegraf plugin collects crucial metrics regarding the API usage and limits in Salesforce organizations, enabling effective monitoring and management of API consumption.

The Sumo Logic plugin is designed to facilitate the sending of metrics from Telegraf to Sumo Logic’s HTTP Source. By utilizing this plugin, users can analyze their metric data in the Sumo Logic platform, leveraging various output data formats.

Integration details

Salesforce

The Salesforce plugin allows users to gather metrics about API usage limits and the remaining usage within their Salesforce organization. By leveraging Salesforce’s REST API, specifically the limits endpoint, this plugin provides critical insights into how much of the API usage has been consumed and what remains available. This is particularly important for organizations that rely on Salesforce for their operations, as exceeding API limits can interrupt service and hinder business processes. The plugin processes data into a structured format containing maximum and remaining values for various API operations, making it easier for teams to monitor their usage and plan accordingly. The provided configuration allows users to customize their credentials, environment type (sandbox or production), and API version, ensuring flexibility in different deployment scenarios.

Sumo Logic

This plugin facilitates the transmission of metrics to Sumo Logic’s HTTP Source, employing specified data formats for HTTP messages. Telegraf, which must be version 1.16.0 or higher, can send metrics encoded in several formats, including graphite, carbon2, and prometheus. These formats correspond to different content types recognized by Sumo Logic, ensuring that the metrics are correctly interpreted for analysis. Integration with Sumo Logic allows users to leverage a comprehensive analytics platform, enabling rich visualizations and insights from their metric data. The plugin provides configuration options such as setting URLs for the HTTP Metrics Source, choosing the data format, and specifying additional parameters like timeout and request size, which enhance flexibility and control in data monitoring workflows.

Configuration

Salesforce

[[inputs.salesforce]]
  ## specify your credentials
  ##
  username = "your_username"
  password = "your_password"
  ##
  ## (optional) security token
  # security_token = "your_security_token"
  ##
  ## (optional) environment type (sandbox or production)
  ## default is: production
  ##
  # environment = "production"
  ##
  ## (optional) API version (default: "39.0")
  ##
  # version = "39.0"

Sumo Logic

[[outputs.sumologic]]
  ## Unique URL generated for your HTTP Metrics Source.
  ## This is the address to send metrics to.
  # url = "https://events.sumologic.net/receiver/v1/http/"

  ## Data format to be used for sending metrics.
  ## This will set the "Content-Type" header accordingly.
  ## Currently supported formats:
  ## * graphite - for Content-Type of application/vnd.sumologic.graphite
  ## * carbon2 - for Content-Type of application/vnd.sumologic.carbon2
  ## * prometheus - for Content-Type of application/vnd.sumologic.prometheus
  ##
  ## More information can be found at:
  ## https://help.sumologic.com/03Send-Data/Sources/02Sources-for-Hosted-Collectors/HTTP-Source/Upload-Metrics-to-an-HTTP-Source#content-type-headers-for-metrics
  ##
  ## NOTE:
  ## When unset, telegraf will by default use the influx serializer which is currently unsupported
  ## in HTTP Source.
  data_format = "carbon2"

  ## Timeout used for HTTP request
  # timeout = "5s"

  ## Max HTTP request body size in bytes before compression (if applied).
  ## By default 1MB is recommended.
  ## NOTE:
  ## Bear in mind that in some serializer a metric even though serialized to multiple
  ## lines cannot be split any further so setting this very low might not work
  ## as expected.
  # max_request_body_size = 1000000

  ## Additional, Sumo specific options.
  ## Full list can be found here:
  ## https://help.sumologic.com/03Send-Data/Sources/02Sources-for-Hosted-Collectors/HTTP-Source/Upload-Metrics-to-an-HTTP-Source#supported-http-headers

  ## Desired source name.
  ## Useful if you want to override the source name configured for the source.
  # source_name = ""

  ## Desired host name.
  ## Useful if you want to override the source host configured for the source.
  # source_host = ""

  ## Desired source category.
  ## Useful if you want to override the source category configured for the source.
  # source_category = ""

  ## Comma-separated key=value list of dimensions to apply to every metric.
  ## Custom dimensions will allow you to query your metrics at a more granular level.
  # dimensions = ""
</code></pre>

Input and output integration examples

Salesforce

1. Monitoring API Limit Usage for Scaling Decisions: Use the Salesforce plugin to track API limit usage over time and make informed decisions about when to scale Salesforce resources. By visualizing API consumption patterns, organizations can predict peak usage times, allowing them to proactively adjust their infrastructure or request higher limits as needed. This optimization leads to better performance and less downtime during critical business operations.

2. Automated Alert System for API Limit Exceedance: Integrate this plugin with a notification system to alert teams when API usage approaches critical limits. This setup not only ensures teams are proactively notified to prevent disruptions, but also helps in maintaining operational continuity and customer satisfaction. The alerts can be configured to trigger automated scripts that either adjust load or inform stakeholders accordingly.

3. Comparative Analysis of Multiple Salesforces: Leverage the Salesforce Input Plugin to gather metrics from multiple Salesforce instances across different departments or business units. By centralizing this data, organizations can perform comparative analyses to identify departments that may be exceeding their API limits more frequently than others. This allows for targeted discussions and strategies to balance API usage across the organization, leading to better resource allocation and efficiency.

Sumo Logic

1. Real-Time System Monitoring Dashboard: Utilize the Sumo Logic plugin to continuously feed performance metrics from your servers into a Sumo Logic dashboard. This setup allows tech teams to visualize system health and load in real-time, enabling quicker identification of any performance bottlenecks or system failures through detailed graphs and metrics.

2. Automated Alerting System: Configure the plugin to send metrics that trigger alerts in Sumo Logic for specific thresholds such as CPU usage or memory consumption. By setting up automated alerts, teams can proactively address issues before they escalate into critical failures, significantly improving response times and overall system reliability.

3. Cross-System Metrics Aggregation: Integrate multiple Telegraf instances across different environments (development, testing, production) and funnel all metrics to a central Sumo Logic instance using this plugin. This aggregation enables comprehensive analysis across environments, facilitating better monitoring and informed decision-making across the software development lifecycle.

4. Custom Metrics with Dimensions Tracking: Use the Sumo Logic plugin to send customized metrics that include dimensions identifying various aspects of your infrastructure (e.g., environment, service type). This granular tracking allows for more tailored analytics, enabling your team to dissect performance across different application layers or business functions.

Feedback

Thank you for being part of our community! If you have any general feedback or found any bugs on these pages, we welcome and encourage your input. Please submit your feedback in the InfluxDB community Slack.