Salesforce and New Relic Integration

Input and output integration overview

The Salesforce Telegraf plugin collects crucial metrics regarding the API usage and limits in Salesforce organizations, enabling effective monitoring and management of API consumption.

This plugin allows the sending of metrics to New Relic Insights using the Metrics API, enabling effective monitoring and analysis of application performance.

Integration details

Salesforce

The Salesforce plugin allows users to gather metrics about API usage limits and the remaining usage within their Salesforce organization. By leveraging Salesforce’s REST API, specifically the limits endpoint, this plugin provides critical insights into how much of the API usage has been consumed and what remains available. This is particularly important for organizations that rely on Salesforce for their operations, as exceeding API limits can interrupt service and hinder business processes. The plugin processes data into a structured format containing maximum and remaining values for various API operations, making it easier for teams to monitor their usage and plan accordingly. The provided configuration allows users to customize their credentials, environment type (sandbox or production), and API version, ensuring flexibility in different deployment scenarios.

New Relic

This plugin writes metrics to New Relic Insights utilizing the Metrics API, which provides a robust mechanism for sending time series data to the New Relic platform. Users must first obtain an Insights API Key to authenticate and authorize their data submissions. The plugin is designed to facilitate easy integration with New Relic’s monitoring and analytics capabilities, supporting a variety of metric types and allowing for efficient data handling. Core features include the ability to add prefixes to metrics for better identification, customizable timeouts for API requests, and support for proxy settings to enhance connectivity. It is essential for users to configure these options according to their requirements, enabling seamless data flow into New Relic for comprehensive real-time analytics and insights.

Configuration

Salesforce

[[inputs.salesforce]]
  ## specify your credentials
  ##
  username = "your_username"
  password = "your_password"
  ##
  ## (optional) security token
  # security_token = "your_security_token"
  ##
  ## (optional) environment type (sandbox or production)
  ## default is: production
  ##
  # environment = "production"
  ##
  ## (optional) API version (default: "39.0")
  ##
  # version = "39.0"

New Relic

[[outputs.newrelic]]
  ## The 'insights_key' parameter requires a NR license key.
  ## New Relic recommends you create one
  ## with a convenient name such as TELEGRAF_INSERT_KEY.
  ## reference: https://docs.newrelic.com/docs/apis/intro-apis/new-relic-api-keys/#ingest-license-key
  # insights_key = "New Relic License Key Here"

  ## Prefix to add to add to metric name for easy identification.
  ## This is very useful if your metric names are ambiguous.
  # metric_prefix = ""

  ## Timeout for writes to the New Relic API.
  # timeout = "15s"

  ## HTTP Proxy override. If unset use values from the standard
  ## proxy environment variables to determine proxy, if any.
  # http_proxy = "http://corporate.proxy:3128"

  ## Metric URL override to enable geographic location endpoints.
  # If not set use values from the standard
  # metric_url = "https://metric-api.newrelic.com/metric/v1"

Input and output integration examples

Salesforce

1. Monitoring API Limit Usage for Scaling Decisions: Use the Salesforce plugin to track API limit usage over time and make informed decisions about when to scale Salesforce resources. By visualizing API consumption patterns, organizations can predict peak usage times, allowing them to proactively adjust their infrastructure or request higher limits as needed. This optimization leads to better performance and less downtime during critical business operations.

2. Automated Alert System for API Limit Exceedance: Integrate this plugin with a notification system to alert teams when API usage approaches critical limits. This setup not only ensures teams are proactively notified to prevent disruptions, but also helps in maintaining operational continuity and customer satisfaction. The alerts can be configured to trigger automated scripts that either adjust load or inform stakeholders accordingly.

3. Comparative Analysis of Multiple Salesforces: Leverage the Salesforce Input Plugin to gather metrics from multiple Salesforce instances across different departments or business units. By centralizing this data, organizations can perform comparative analyses to identify departments that may be exceeding their API limits more frequently than others. This allows for targeted discussions and strategies to balance API usage across the organization, leading to better resource allocation and efficiency.

New Relic

1. Application Performance Monitoring: Use the New Relic Telegraf plugin to send application performance metrics from a web service to New Relic Insights. By integrating this plugin, developers can collect data such as response times, error rates, and throughput, enabling teams to monitor application health in real-time and resolve issues quickly before they impact users. This setup promotes proactive management of application performance and user experience.

2. Infrastructure Metrics Aggregation: Leverage this plugin to aggregate and send system-level metrics (CPU usage, memory consumption, etc.) from various servers to New Relic. This helps system administrators maintain an comprehensive view of infrastructure performance, facilitating capacity planning and identifying potential bottlenecks. By centralizing metrics in New Relic, teams can visualize trends over time and make informed decisions regarding resource allocation.

3. Dynamic Metric Naming for Multi-tenant Applications: Implement dynamic prefixing with the metric_prefix option to differentiate between different tenants in a multi-tenant application. By configuring the plugin to include a unique identifier per tenant in the metric names, teams can analyze usage patterns and performance metrics per tenant. This provides valuable insights into tenant behavior, supporting tailored optimizations and enhancing service quality across different customer segments.

4. Real-time Anomaly Detection: Combine the New Relic plugin with alerting mechanisms to trigger notifications based on unusual metric patterns. By sending metrics such as request counts and response times, teams can set thresholds in New Relic that, when breached, will automatically alert responsible parties. This user-driven approach supports immediate responses to potential issues before they escalate into larger incidents.

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