Salesforce and Dynatrace Integration

Input and output integration overview

The Salesforce Telegraf plugin collects crucial metrics regarding the API usage and limits in Salesforce organizations, enabling effective monitoring and management of API consumption.

The Dynatrace plugin allows users to send metrics collected by Telegraf directly to Dynatrace for monitoring and analysis. This integration enhances the observability of systems and applications, providing valuable insights into performance and operational health.

Integration details

Salesforce

The Salesforce plugin allows users to gather metrics about API usage limits and the remaining usage within their Salesforce organization. By leveraging Salesforce’s REST API, specifically the limits endpoint, this plugin provides critical insights into how much of the API usage has been consumed and what remains available. This is particularly important for organizations that rely on Salesforce for their operations, as exceeding API limits can interrupt service and hinder business processes. The plugin processes data into a structured format containing maximum and remaining values for various API operations, making it easier for teams to monitor their usage and plan accordingly. The provided configuration allows users to customize their credentials, environment type (sandbox or production), and API version, ensuring flexibility in different deployment scenarios.

Dynatrace

The Dynatrace plugin for Telegraf facilitates the transmission of metrics to the Dynatrace platform via the Dynatrace Metrics API V2. This plugin can function in two modes: it can run alongside the Dynatrace OneAgent, which automates authentication, or it can operate in a standalone configuration that requires manual specification of the URL and API token for environments without a OneAgent. The plugin primarily reports metrics as gauges unless explicitly configured to treat certain metrics as delta counters using the available config options. This feature empowers users to customize the behavior of metrics sent to Dynatrace, harnessing the robust capabilities of the platform for comprehensive performance monitoring and observability. It’s crucial for users to ensure compliance with version requirements for both Dynatrace and Telegraf, thereby optimizing compatibility and performance when integrating with the Dynatrace ecosystem.

Configuration

Salesforce

[[inputs.salesforce]]
  ## specify your credentials
  ##
  username = "your_username"
  password = "your_password"
  ##
  ## (optional) security token
  # security_token = "your_security_token"
  ##
  ## (optional) environment type (sandbox or production)
  ## default is: production
  ##
  # environment = "production"
  ##
  ## (optional) API version (default: "39.0")
  ##
  # version = "39.0"

Dynatrace

[[outputs.dynatrace]]
  ## For usage with the Dynatrace OneAgent you can omit any configuration,
  ## the only requirement is that the OneAgent is running on the same host.
  ## Only setup environment url and token if you want to monitor a Host without the OneAgent present.
  ##
  ## Your Dynatrace environment URL.
  ## For Dynatrace OneAgent you can leave this empty or set it to "http://127.0.0.1:14499/metrics/ingest" (default)
  ## For Dynatrace SaaS environments the URL scheme is "https://{your-environment-id}.live.dynatrace.com/api/v2/metrics/ingest"
  ## For Dynatrace Managed environments the URL scheme is "https://{your-domain}/e/{your-environment-id}/api/v2/metrics/ingest"
  url = ""

  ## Your Dynatrace API token.
  ## Create an API token within your Dynatrace environment, by navigating to Settings > Integration > Dynatrace API
  ## The API token needs data ingest scope permission. When using OneAgent, no API token is required.
  api_token = ""

  ## Optional prefix for metric names (e.g.: "telegraf")
  prefix = "telegraf"

  ## Optional TLS Config
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  ## Optional flag for ignoring tls certificate check
  # insecure_skip_verify = false

  ## Connection timeout, defaults to "5s" if not set.
  timeout = "5s"

  ## If you want metrics to be treated and reported as delta counters, add the metric names here
  additional_counters = [ ]

  ## In addition or as an alternative to additional_counters, if you want metrics to be treated and
  ## reported as delta counters using regular expression pattern matching
  additional_counters_patterns = [ ]

  ## NOTE: Due to the way TOML is parsed, tables must be at the END of the
  ## plugin definition, otherwise additional config options are read as part of the
  ## table

  ## Optional dimensions to be added to every metric
  # [outputs.dynatrace.default_dimensions]
  # default_key = "default value"

Input and output integration examples

Salesforce

1. Monitoring API Limit Usage for Scaling Decisions: Use the Salesforce plugin to track API limit usage over time and make informed decisions about when to scale Salesforce resources. By visualizing API consumption patterns, organizations can predict peak usage times, allowing them to proactively adjust their infrastructure or request higher limits as needed. This optimization leads to better performance and less downtime during critical business operations.

2. Automated Alert System for API Limit Exceedance: Integrate this plugin with a notification system to alert teams when API usage approaches critical limits. This setup not only ensures teams are proactively notified to prevent disruptions, but also helps in maintaining operational continuity and customer satisfaction. The alerts can be configured to trigger automated scripts that either adjust load or inform stakeholders accordingly.

3. Comparative Analysis of Multiple Salesforces: Leverage the Salesforce Input Plugin to gather metrics from multiple Salesforce instances across different departments or business units. By centralizing this data, organizations can perform comparative analyses to identify departments that may be exceeding their API limits more frequently than others. This allows for targeted discussions and strategies to balance API usage across the organization, leading to better resource allocation and efficiency.

Dynatrace

1. Cloud Infrastructure Monitoring: Utilize the Dynatrace plugin to monitor a cloud infrastructure setup, feeding real-time metrics from Telegraf into Dynatrace. This integration provides a holistic view of resource utilization, application performance, and system health, enabling proactive responses to performance issues across various cloud environments.

2. Custom Application Performance Metrics: Implement custom application-specific metrics by configuring the Dynatrace output plugin to send tailored metrics from Telegraf. By leveraging additional counters and dimension options, development teams can gain insights that are precisely aligned with their application’s operational requirements, allowing for targeted optimization efforts.

3. Multi-Environment Metrics Management: For organizations running multiple Dynatrace environments (e.g., production, staging, and development), use this plugin to manage metrics for all environments from a single Telegraf instance. With proper configuration of endpoints and API tokens, teams can maintain consistent monitoring practices throughout the SDLC, ensuring that performance anomalies are detected early in the development process.

4. Automated Alerting Based on Metrics Changes: Integrate the Dynatrace output plugin with an alerting mechanism that triggers notifications when specific metrics exceed defined thresholds. This scenario involves configuring additional counters to monitor crucial application performance indicators, enabling swift remediation actions to maintain service availability and user satisfaction.

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