Hashicorp Nomad and ServiceNow Integration

Input and output integration overview

This plugin allows users to collect metrics from Hashicorp Nomad agents in distributed environments.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

Hashicorp Nomad

The Hashicorp Nomad input plugin is designed to gather metrics from every Nomad agent within a cluster. By deploying Telegraf on each node, it can connect to the local Nomad agent, typically available at ‘http://127.0.0.1:4646’. With this setup, users can systematically collect and monitor metrics related to the performance and status of their Nomad environment, ensuring they maintain a healthy and efficient cluster operational state. This plugin enables visibility into the operational aspects of Nomad, which is essential for maintaining reliable cloud infrastructure.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

Hashicorp Nomad

[[inputs.nomad]]
  ## URL for the Nomad agent
  # url = "http://127.0.0.1:4646"

  ## Set response_timeout (default 5 seconds)
  # response_timeout = "5s"

  ## Optional TLS Config
  # tls_ca = /path/to/cafile
  # tls_cert = /path/to/certfile
  # tls_key = /path/to/keyfile

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

Hashicorp Nomad

1. Cluster Health Monitoring: Use the Hashicorp Nomad plugin to aggregate metrics across all nodes in a Nomad deployment. By monitoring health metrics such as allocation status, job performance, and resource utilization, operations teams can gain insights into the overall health of their deployment, quickly identify and resolve issues, and optimize resource allocation based on real-time data.

2. Performance Analytics for Job Execution: Leverage the metrics provided by Nomad to analyze job execution times and resource consumption. This use case enables developers to adjust job parameters effectively, optimize task performance, and illustrate trends over time, ultimately leading to increased efficiency and reduced costs in resource allocation.

3. Alerting on Critical Conditions: Implement alerting mechanisms based on metrics scraped from Nomad agents. By setting thresholds for critical metrics like CPU usage or failed job allocations, teams can proactively respond to potential issues before they escalate, ensuring higher uptime and reliability for applications running on the Nomad platform.

4. Integration with Visualization Tools: Use the data collected by the Hashicorp Nomad plugin to feed into visualization tools for real-time dashboards. This setup allows teams to monitor cluster workloads, job states, and system performance at a glance, facilitating better decision-making and strategic planning based on visual insights into the Nomad environment.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

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