AWS Data Firehose and ServiceNow Integration

Input and output integration overview

This plugin listens for metrics sent via HTTP from AWS Data Firehose in supported data formats, providing real-time data ingestion capabilities.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

AWS Data Firehose

The AWS Data Firehose Telegraf plugin is designed to receive metrics from AWS Data Firehose via HTTP. This plugin listens for incoming data in various formats and processes it according to the request-response schema outlined in the official AWS documentation. Unlike standard input plugins that operate on a fixed interval, this service plugin initializes a listener that remains active, waiting for incoming metrics. This allows for real-time data ingestion from AWS Data Firehose, making it suitable for scenarios where immediate data processing is required. Key features include the ability to specify service addresses, paths, and support for TLS connections for secure data transmission. Additionally, the plugin accommodates optional authentication keys and custom tags, enhancing its flexibility in various use cases involving data streaming and processing.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

AWS Data Firehose

[[inputs.firehose]]
  ## Address and port to host HTTP listener on
  service_address = ":8080"

  ## Paths to listen to.
  # paths = ["/telegraf"]

  ## maximum duration before timing out read of the request
  # read_timeout = "5s"
  ## maximum duration before timing out write of the response
  # write_timeout = "5s"

  ## Set one or more allowed client CA certificate file names to
  ## enable mutually authenticated TLS connections
  # tls_allowed_cacerts = ["/etc/telegraf/clientca.pem"]

  ## Add service certificate and key
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"

  ## Minimal TLS version accepted by the server
  # tls_min_version = "TLS12"

  ## Optional access key to accept for authentication.
  ## AWS Data Firehose uses "x-amz-firehose-access-key" header to set the access key.
  ## If no access_key is provided (default), authentication is completely disabled and
  ## this plugin will accept all request ignoring the provided access-key in the request!
  # access_key = "foobar"

  ## Optional setting to add parameters as tags
  ## If the http header "x-amz-firehose-common-attributes" is not present on the
  ## request, no corresponding tag will be added. The header value should be a
  ## json and should follow the schema as describe in the official documentation:
  ## https://docs.aws.amazon.com/firehose/latest/dev/httpdeliveryrequestresponse.html#requestformat
  # parameter_tags = ["env"]

  ## Data format to consume.
  ## Each data format has its own unique set of configuration options, read
  ## more about them here:
  ## https://github.com/influxdata/telegraf/blob/master/docs/DATA_FORMATS_INPUT.md
  # data_format = "influx"

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

AWS Data Firehose

1. Real-Time Data Analytics: Using the AWS Data Firehose plugin, organizations can stream data in real-time from various sources, such as application logs or IoT devices, directly into analytics platforms. This allows data teams to analyze incoming data as it is generated, enabling rapid insights and operational adjustments based on fresh metrics.

2. Profile Access Patterns for Optimization: By collecting data about how clients interact with applications through AWS Data Firehose, businesses can gain valuable insights into user behavior. This can drive content personalization strategies or optimize server architecture for better performance based on traffic patterns.

3. Automated Alerting Mechanism: Integrating AWS Data Firehose with alerting systems via this plugin allows teams to set up automated alerts based on specific metrics collected. For example, if a particular threshold is reached in the input data, alerts can trigger operations teams to investigate potential issues before they escalate.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

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