Amazon ECS and ServiceNow Integration

Input and output integration overview

The Amazon ECS Input Plugin enables Telegraf to gather metrics from AWS ECS containers, providing detailed insights into container performance and resource usage.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

Amazon ECS

The Amazon ECS plugin for Telegraf is designed to collect metrics from ECS (Elastic Container Service) tasks running on AWS Fargate or EC2 instances. By utilizing the ECS metadata and stats API endpoints (v2 and v3), it fetches real-time information about container performance and health within a task. This plugin operates within the same task as the inspected workload, ensuring seamless access to metadata and statistics. Notably, it incorporates ECS-specific features that distinguish it from the Docker input plugin, such as handling unique ECS metadata formats and statistics. Users can include or exclude specific containers and adjust which container states to monitor, along with defining tag options for ECS labels. This flexibility allows for a tailored monitoring experience that aligns with the specific needs of an ECS environment, thereby enhancing observability and control over containerized applications.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

Amazon ECS

[[inputs.ecs]]
  # endpoint_url = ""
  # container_name_include = []
  # container_name_exclude = []
  # container_status_include = []
  # container_status_exclude = []
  ecs_label_include = [ "com.amazonaws.ecs.*" ]
  ecs_label_exclude = []
  # timeout = "5s"

[[inputs.ecs]]
  endpoint_url = "http://169.254.170.2"
  # container_name_include = []
  # container_name_exclude = []
  # container_status_include = []
  # container_status_exclude = []
  ecs_label_include = [ "com.amazonaws.ecs.*" ]
  ecs_label_exclude = []
  # timeout = "5s"

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

Amazon ECS

1. Dynamic Container Monitoring: Use the Amazon ECS plugin to monitor container health dynamically within an autoscaling ECS architecture. As new containers spin up or down, the plugin will automatically adjust the metrics it collects, ensuring that each container’s performance data is captured efficiently without manual configuration.

2. Custom Resource Allocation Alerts: Implement the ECS plugin to establish thresholds for resource usage per container. By integrating with notification systems, teams can receive alerts when a container’s CPU or memory usage exceeds predefined limits, enabling proactive resource management and maintaining application performance.

3. Cost-Optimization Dashboard: Leverage the metrics gathered from the ECS plugin to create a dashboard that visualizes resource usage and costs associated with each container. This insight allows organizations to identify underutilized resources, optimizing costs associated with their container infrastructure, thus driving financial efficiency in cloud operations.

4. Advanced Container Security Monitoring: Utilize this plugin in conjunction with security tools to monitor ECS container metrics for anomalies. By continuously analyzing usage patterns, any sudden spikes or irregular behaviors can be detected, prompting automated security responses and maintaining system integrity.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

Feedback

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