Iberia, Spain’s biggest airline, is a global network serving 143 destinations worldwide. With fast-paced airline operations and a heavy customer service load, Iberia faced challenges monitoring critical performance metrics, especially during peak traffic periods. Booking systems and customer service portals needed to operate smoothly, but the complexity of real-time data handling made proactive adjustments difficult. Iberia required a robust solution to ensure system reliability and enhance team collaboration while minimizing downtime.

Iberia implemented InfluxDB for monitoring, integrating InfluxDB with Grafana to create dynamic dashboards that provided a centralized view of system health and performance. InfluxDB enabled tracking of real-time performance metrics like server health, application load, response times, and error rates, allowing the IT team and management to identify and address potential issues quickly.

Using InfluxDB led to significant improvements in Iberia’s system reliability as well as enhanced customer satisfaction. Team efficiency increased, allowing for quicker resolutions to any issues that arise. This, in turn, enhanced user experience by minimizing disruptions and maintaining smooth services. Additionally, the effective workflows fostered by InfluxDB have contributed to a better work-life balance for Iberia employees, proving to be a game-changer for Iberia and its customers.