Webhooks and ServiceNow Integration

Input and output integration overview

The Webhooks plugin allows Telegraf to receive and process HTTP requests from various external services via webhooks. This plugin enables users to collect real-time metrics and events and integrate them into their monitoring solutions.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

Webhooks

This Telegraf plugin is designed to act as a webhook listener by starting an HTTP server that registers multiple webhook endpoints. It provides a way to collect events from various services by capturing HTTP requests sent to defined paths. Each service can be configured with its specific authentication details and request handling options. The plugin stands out by allowing integration with any Telegraf output plugin, making it versatile for event-driven architectures. By enabling efficient reception of events, it opens possibilities for real-time monitoring and response systems, essential for modern applications that need instantaneous event handling and processing.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

Webhooks

[[inputs.webhooks]]
  ## Address and port to host Webhook listener on
  service_address = ":1619"

  ## Maximum duration before timing out read of the request
  # read_timeout = "10s"
  ## Maximum duration before timing out write of the response
  # write_timeout = "10s"

  [inputs.webhooks.filestack]
    path = "/filestack"

    ## HTTP basic auth
    #username = ""
    #password = ""

  [inputs.webhooks.github]
    path = "/github"
    # secret = ""

    ## HTTP basic auth
    #username = ""
    #password = ""

  [inputs.webhooks.mandrill]
    path = "/mandrill"

    ## HTTP basic auth
    #username = ""
    #password = ""

  [inputs.webhooks.rollbar]
    path = "/rollbar"

    ## HTTP basic auth
    #username = ""
    #password = ""

  [inputs.webhooks.papertrail]
    path = "/papertrail"

    ## HTTP basic auth
    #username = ""
    #password = ""

  [inputs.webhooks.particle]
    path = "/particle"

    ## HTTP basic auth
    #username = ""
    #password = ""

  [inputs.webhooks.artifactory]
    path = "/artifactory"

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

Webhooks

1. Real-time Notifications from Github: Integrate the Webhooks Input Plugin with Github to receive real-time notifications for events such as pull requests, commits, and issues. This allows development teams to instantly monitor crucial changes and updates in their repositories, improving collaboration and response times.

2. Automated Alerting with Rollbar: Use this plugin to listen for errors reported from Rollbar, enabling teams to react swiftly to bugs and issues in production. By forwarding these alerts into a centralized monitoring system, teams can prioritize their responses based on severity and prevent escalated downtime.

3. Performance Monitoring from Filestack: Capture events from Filestack to track file uploads, transformations, and errors. This setup helps businesses understand user interactions with file management processes, optimize workflow, and ensure high availability of file services.

4. Centralized Logging with Papertrail: Tie in all logs sent to Papertrail through webhooks, allowing you to consolidate your logging strategy. With real-time log forwarding, teams can analyze trends and anomalies efficiently, ensuring they maintain visibility over critical operations.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

Feedback

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