VMware vSphere and ServiceNow Integration

Input and output integration overview

The VMware vSphere Telegraf plugin provides a means to collect metrics from VMware vCenter servers, allowing for comprehensive monitoring and management of virtual resources in a vSphere environment.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

VMware vSphere

This plugin connects to VMware vSphere servers to gather a variety of metrics from virtual environments, enabling efficient monitoring and management of virtual resources. It interfaces with the vSphere API to collect statistics regarding clusters, hosts, resource pools, VMs, datastores, and vSAN entities, presenting them in a format suitable for analysis and visualization. The plugin is particularly valuable for administrators who manage VMware-based infrastructures, as it helps to track system performance, resource usage, and operational issues in real-time. By aggregating data from multiple sources, the plugin empowers users with insights that facilitate informed decision-making regarding resource allocation, troubleshooting, and ensuring optimal system performance. Additionally, the support for secret-store integration allows secure handling of sensitive credentials, promoting best practices in security and compliance assessments.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

VMware vSphere

[[inputs.vsphere]]
  vcenters = [ "https://vcenter.local/sdk" ]
  username = "[email protected]"
  password = "secret"

  vm_metric_include = [
    "cpu.demand.average",
    "cpu.idle.summation",
    "cpu.latency.average",
    "cpu.readiness.average",
    "cpu.ready.summation",
    "cpu.run.summation",
    "cpu.usagemhz.average",
    "cpu.used.summation",
    "cpu.wait.summation",
    "mem.active.average",
    "mem.granted.average",
    "mem.latency.average",
    "mem.swapin.average",
    "mem.swapinRate.average",
    "mem.swapout.average",
    "mem.swapoutRate.average",
    "mem.usage.average",
    "mem.vmmemctl.average",
    "net.bytesRx.average",
    "net.bytesTx.average",
    "net.droppedRx.summation",
    "net.droppedTx.summation",
    "net.usage.average",
    "power.power.average",
    "virtualDisk.numberReadAveraged.average",
    "virtualDisk.numberWriteAveraged.average",
    "virtualDisk.read.average",
    "virtualDisk.readOIO.latest",
    "virtualDisk.throughput.usage.average",
    "virtualDisk.totalReadLatency.average",
    "virtualDisk.totalWriteLatency.average",
    "virtualDisk.write.average",
    "virtualDisk.writeOIO.latest",
    "sys.uptime.latest",
  ]

  host_metric_include = [
    "cpu.coreUtilization.average",
    "cpu.costop.summation",
    "cpu.demand.average",
    "cpu.idle.summation",
    "cpu.latency.average",
    "cpu.readiness.average",
    "cpu.ready.summation",
    "cpu.swapwait.summation",
    "cpu.usage.average",
    "cpu.usagemhz.average",
    "cpu.used.summation",
    "cpu.utilization.average",
    "cpu.wait.summation",
    "disk.deviceReadLatency.average",
    "disk.deviceWriteLatency.average",
    "disk.kernelReadLatency.average",
    "disk.kernelWriteLatency.average",
    "disk.numberReadAveraged.average",
    "disk.numberWriteAveraged.average",
    "disk.read.average",
    "disk.totalReadLatency.average",
    "disk.totalWriteLatency.average",
    "disk.write.average",
    "mem.active.average",
    "mem.latency.average",
    "mem.state.latest",
    "mem.swapin.average",
    "mem.swapinRate.average",
    "mem.swapout.average",
    "mem.swapoutRate.average",
    "mem.totalCapacity.average",
    "mem.usage.average",
    "mem.vmmemctl.average",
    "net.bytesRx.average",
    "net.bytesTx.average",
    "net.droppedRx.summation",
    "net.droppedTx.summation",
    "net.errorsRx.summation",
    "net.errorsTx.summation",
    "net.usage.average",
    "power.power.average",
    "storageAdapter.numberReadAveraged.average",
    "storageAdapter.numberWriteAveraged.average",
    "storageAdapter.read.average",
    "storageAdapter.write.average",
    "sys.uptime.latest",
  ]

  datacenter_metric_include = [] ## if omitted or empty, all metrics are collected
  datacenter_metric_exclude = [ "*" ] ## Datacenters are not collected by default.

  vsan_metric_include = [] ## if omitted or empty, all metrics are collected
  vsan_metric_exclude = [ "*" ] ## vSAN are not collected by default.

  separator = "_"
  max_query_objects = 256
  max_query_metrics = 256
  collect_concurrency = 1
  discover_concurrency = 1
  object_discovery_interval = "300s"
  timeout = "60s"
  use_int_samples = true
  custom_attribute_include = []
  custom_attribute_exclude = ["*"]
  metric_lookback = 3
  ssl_ca = "/path/to/cafile"
  ssl_cert = "/path/to/certfile"
  ssl_key = "/path/to/keyfile"
  insecure_skip_verify = false
  historical_interval = "5m"
  disconnected_servers_behavior = "error"
  use_system_proxy = true
  http_proxy_url = ""

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

VMware vSphere

1. Dynamic Resource Allocation: Utilize this plugin to monitor resource usage across a fleet of VMs and automatically adjust resource allocations based on performance metrics. This scenario could involve triggering scaling actions in real time based on CPU and memory usage metrics collected from the vSphere API, ensuring optimal performance and cost-efficiency.

2. Capacity Planning and Forecasting: Leverage the historical metrics gathered from vSphere to conduct capacity planning. Analyzing the trends of CPU, memory, and storage usage over time helps administrators anticipate when additional resources will be needed, avoiding outages and ensuring that the virtual infrastructure can handle growth.

3. Automated Alerting and Incident Response: Integrate this plugin with alerting tools to set up automated notifications based on the metrics gathered. For example, if the CPU usage on a host exceeds a specified threshold, it could trigger alerts and automatically initiate predefined remediation steps, such as migrating VMs to less utilized hosts.

4. Performance Benchmarking Across Clusters: Use the metrics collected to compare the performance of clusters in different vCenters. This benchmarking provides insights into which cluster configurations yield the best resource efficiency and can guide future infrastructure enhancements.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

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