Supervisor and ServiceNow Integration

Input and output integration overview

This plugin gathers information about processes running under Supervisor using the XML-RPC API.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

Supervisor

The Supervisor plugin for Telegraf is designed to collect metrics about processes managed by the Supervisor process control system using its XML-RPC API. The plugin is able to track various metrics, including process states and uptime, and provides options for configuring which metrics to collect through include or exclude lists. This integration is particularly useful for monitoring applications running under Supervisor, providing insights into their operational status and performance metrics. A minimum tested Supervisor version is 3.3.2, and it is recommended to secure the HTTP server with basic authentication for better security.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

Supervisor

[[inputs.supervisor]]
  ## Url of supervisor's XML-RPC endpoint if basic auth enabled in supervisor http server,
  ## than you have to add credentials to url (ex. http://login:pass@localhost:9001/RPC2)
  # url="http://localhost:9001/RPC2"
  ## With settings below you can manage gathering additional information about processes
  ## If both of them empty, then all additional information will be collected.
  ## Currently supported supported additional metrics are: pid, rc
  # metrics_include = []
  # metrics_exclude = ["pid", "rc"]

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

Supervisor

1. Centralized Monitoring Dashboard: Implement this plugin to feed Supervisor metrics directly into a centralized monitoring dashboard, allowing teams to visualize the health and performance of their applications in real-time. This integration enables quick identification of issues, helps track service performance over time, and aids in capacity planning based on observed trends.

2. Alerting for Process Failures: Utilize the metrics gathered by the Supervisor plugin to create an alerting mechanism that notifies engineers when critical processes go down or enter a fatal state. By setting thresholds in your monitoring system, teams can respond proactively to potential problems, minimizing downtime and ensuring system reliability.

3. Historical Analysis of Process States: Store the metrics collected over time to analyze process state changes and patterns. By examining historical data, teams can identify recurring issues, track the impact of deployment changes, and optimize resource allocation based on process trends, leading to improved overall system performance.

4. Integration with Incident Management Systems: Configure the Supervisor plugin to automatically send alerts to incident management systems like PagerDuty or OpsGenie when a process reaches a critical state. This integration streamlines the incident response process, ensuring that the right team members are notified promptly and can take action without delay.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

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