Mesos and ServiceNow Integration

Input and output integration overview

This input plugin gathers metrics from Mesos.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

Mesos

The Mesos plugin for Telegraf is designed to collect and report metrics from Apache Mesos clusters, which is essential for monitoring and observability in container orchestration and resource management. Mesos, known for its scalability and ability to manage diverse workloads, generates various metrics about resource usage, tasks, frameworks, and overall system performance. By utilizing this plugin, users can track the health and efficiency of their Mesos clusters, gather insights into resource distribution, and ensure that applications receive the necessary resources in a timely manner. The configuration allows users to specify the relevant Mesos master’s details, along with the desired metric groups to collect, making it adaptable to different deployments and monitoring needs. Overall, this plugin integrates seamlessly within the Telegraf collection pipeline, supporting detailed observability for cloud-native environments.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

Mesos

[[inputs.mesos]]
  ## Timeout, in ms.
  timeout = 100

  ## A list of Mesos masters.
  masters = ["http://localhost:5050"]

  ## Master metrics groups to be collected, by default, all enabled.
  master_collections = [
    "resources",
    "master",
    "system",
    "agents",
    "frameworks",
    "framework_offers",
    "tasks",
    "messages",
    "evqueue",
    "registrar",
    "allocator",
  ]

  ## A list of Mesos slaves, default is []
  # slaves = []

  ## Slave metrics groups to be collected, by default, all enabled.
  # slave_collections = [
  #   "resources",
  #   "agent",
  #   "system",
  #   "executors",
  #   "tasks",
  #   "messages",
  # ]

  ## Optional TLS Config
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  ## Use TLS but skip chain & host verification
  # insecure_skip_verify = false

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

Mesos

1. Resource Utilization Monitoring: Use the Mesos plugin to continually monitor CPU, memory, and disk usage across your Mesos cluster. For a rapidly scaling application, tracking these metrics helps ensure that resources are dynamically allocated according to workloads, preventing bottlenecks and optimizing performance.

2. Framework Performance Analysis: Integrate this plugin to measure the performance of different frameworks running on Mesos. By comparing active frameworks and their task success rates, you can identify which frameworks provide the best resource efficiency or may require optimization.

3. Alerts for System Health: Set up alerts based on metrics collected by the Mesos plugin to notify engineering teams when resource utilization exceeds key thresholds or when specific tasks fail. This allows for proactive intervention and maintenance before critical failures occur.

4. Capacity Planning: Utilize gathered metrics to analyze historical resource usage patterns to assist in capacity planning. By understanding peak loads and resource utilization trends, teams can make informed decisions on scaling infrastructure and deploying additional resources as needed.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

Feedback

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