HAProxy and ServiceNow Integration

Input and output integration overview

This plugin gathers and reports statistics from HAProxy, a popular open-source load balancer and proxy server, to help in monitoring and optimizing its performance.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

HAProxy

The HAProxy plugin for Telegraf enables users to gather statistics directly from a HAProxy server via its stats socket or HTTP statistics page. HAProxy is a widely employed software load balancer and proxy server that provides high availability and performance for TCP and HTTP applications. By integrating with HAProxy, this plugin allows users to monitor and analyze various performance metrics such as active server counts, request rates, response codes, and session statuses in real-time, facilitating better decision-making and proactive management of network resources. Key features include support for both HTTP and socket-based metrics collection, compatibility with basic authentication for secure access, and configurable options for metric field naming, allowing for customization tailored to user preferences.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

HAProxy

[[inputs.haproxy]]
  ## List of stats endpoints. Metrics can be collected from both http and socket
  ## endpoints. Examples of valid endpoints:
  ##   - http://myhaproxy.com:1936/haproxy?stats
  ##   - https://myhaproxy.com:8000/stats
  ##   - socket:/run/haproxy/admin.sock
  ##   - /run/haproxy/*.sock
  ##   - tcp://127.0.0.1:1936
  ##
  ## Server addresses not starting with 'http://', 'https://', 'tcp://' will be
  ## treated as possible sockets. When specifying local socket, glob patterns are
  ## supported.
  servers = ["http://myhaproxy.com:1936/haproxy?stats"]

  ## By default, some of the fields are renamed from what haproxy calls them.
  ## Setting this option to true results in the plugin keeping the original
  ## field names.
  # keep_field_names = false

  ## Optional TLS Config
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  ## Use TLS but skip chain & host verification
  # insecure_skip_verify = false

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

HAProxy

1. Dynamic Load Adjustment: Utilize the HAProxy plugin to monitor traffic patterns in real time, enabling automated adjustments to load balancing algorithms. By continuously gathering metrics on server loads and request rates, system administrators can dynamically allocate resources, ensuring that no single server becomes a bottleneck, thus enhancing overall application performance and availability.

2. Historical Performance Analytics: Integrate this plugin with a time series database to collect HAProxy metrics over time, allowing you to analyze historical performance and traffic trends. This can facilitate predictive analysis and planning for capacity, giving businesses insights into peak traffic times and helping to identify potential future resource needs.

3. Alerting on Anomalies: Implement alerting workflows that trigger when unusual patterns are detected in HAProxy metrics, such as sudden spikes in error rates or drops in request handling capacity. By leveraging this plugin, operations teams can receive timely notifications, allowing for swift intervention and minimizing the impact of potential downtime on end-users.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

Feedback

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