Fluentd and ServiceNow Integration

Input and output integration overview

The Fluentd Input Plugin gathers metrics from Fluentd’s in_monitor plugin endpoint. It provides insights into various plugin metrics while allowing for custom configurations to reduce series cardinality.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

Fluentd

This plugin gathers metrics from the Fluentd plugin endpoint provided by the in_monitor plugin. It reads data from the /api/plugin.json resource and allows exclusion of specific plugins based on their type.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

Fluentd

[[inputs.fluentd]]
  ## This plugin reads information exposed by fluentd (using /api/plugins.json endpoint).
  ##
  ## Endpoint:
  ## - only one URI is allowed
  ## - https is not supported
  endpoint = "http://localhost:24220/api/plugins.json"

  ## Define which plugins have to be excluded (based on "type" field - e.g. monitor_agent)
  exclude = [
    "monitor_agent",
    "dummy",
  ]

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

Fluentd

1. Basic Configuration: Set up the Fluentd Input Plugin to gather metrics from your Fluentd instance’s monitoring endpoint, ensuring you are able to track performance and usage statistics.
2. Excluding Plugins: Use the exclude option to ignore specific plugins’ metrics that are not necessary for your monitoring needs, streamlining data collection and focusing on what matters.
3. Custom Plugin ID: Implement the @id parameter in your Fluentd configuration to maintain a consistent plugin_id, which helps avoid issues with high series cardinality during frequent restarts.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

Feedback

Thank you for being part of our community! If you have any general feedback or found any bugs on these pages, we welcome and encourage your input. Please submit your feedback in the InfluxDB community Slack.