DNS and ServiceNow Integration

Input and output integration overview

The DNS plugin enables users to monitor and gather statistics on DNS query times, facilitating performance analysis of DNS resolutions.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

DNS

This plugin gathers DNS query times in milliseconds, utilizing the capabilities of DNS queries similar to the Dig command. It provides a means to monitor and analyze DNS performance by measuring the response time from specified DNS servers, allowing network administrators and engineers to ensure optimal DNS resolution times. The plugin can be configured to target specific servers and customize the types of records queried, encompassing various DNS features such as resolving domain names to IP addresses, or retrieving details from specific records as needed, while also clearly reporting on the success or failure of each query, alongside relevant metadata.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

DNS

[[inputs.dns_query]]
  servers = ["8.8.8.8"]

  # network = "udp"

  # domains = ["."]

  # record_type = "A"

  # port = 53

  # timeout = "2s"

  # include_fields = []
  

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

DNS

1. Monitor DNS Performance for Multiple Servers: By deploying the DNS plugin, a user can simultaneously monitor the performance of different DNS servers, such as Google DNS and Cloudflare DNS, by specifying them in the servers array. This scenario enables comparisons of response times and reliability across different DNS providers, assisting in selecting the best option based on empirical data.

2. Analyze Query Times for High-Traffic Domains: Integrate the plugin to measure response times specifically for high-traffic domains relevant to an organization’s operations, such as internal services or customer-facing sites. By focusing on performance metrics for these domains, organizations can proactively address latency issues, ensuring service reliability and improving user experiences.

3. Alerting on DNS Timeouts: Utilize the plugin in combination with alerting systems to notify administrators whenever a DNS query exceeds a defined timeout threshold. This setup can help in proactive troubleshooting of networking issues or server misconfigurations, fostering a rapid response to potential downtime scenarios.

4. Gather Historical Data for Performance Trends: Use the plugin to collect historical data on DNS query times over extended periods. This data can be used to analyze trends and patterns in DNS performance, enabling better capacity planning, identifying periodic issues, and justifying infrastructure upgrades or changes to DNS architectures.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

Feedback

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