Ceph and ServiceNow Integration

Input and output integration overview

The Ceph plugin for Telegraf helps in gathering performance metrics from both MON and OSD nodes in a Ceph storage cluster for effective monitoring and management.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

Ceph

The Ceph Storage Telegraf plugin is designed to collect performance metrics from Monitor (MON) and Object Storage Daemon (OSD) nodes within a Ceph storage cluster. Ceph, a highly scalable storage system, integrates its metrics collection through this plugin, facilitating easy monitoring of its components. With the introduction of this plugin in the 13.x Mimic release, users can effectively gather detailed insights into the performance and health of their Ceph infrastructure. It functions by scanning configured socket directories for specific Ceph service socket files, executing commands via the Ceph administrative interface, and parsing the returned JSON data for metrics. The metrics are organized based on top-level keys, allowing for efficient monitoring and analysis of cluster performance. This plugin provides valuable capabilities for managing and maintaining the performance of a Ceph cluster by allowing administrators to understand system behavior and identify potential issues proactively.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

Ceph

[[inputs.ceph]]
  ## This is the recommended interval to poll. Too frequent and you
  ## will lose data points due to timeouts during rebalancing and recovery
  interval = '1m'

  ## All configuration values are optional, defaults are shown below

  ## location of ceph binary
  ceph_binary = "/usr/bin/ceph"

  ## directory in which to look for socket files
  socket_dir = "/var/run/ceph"

  ## prefix of MON and OSD socket files, used to determine socket type
  mon_prefix = "ceph-mon"
  osd_prefix = "ceph-osd"
  mds_prefix = "ceph-mds"
  rgw_prefix = "ceph-client"

  ## suffix used to identify socket files
  socket_suffix = "asok"

  ## Ceph user to authenticate as, ceph will search for the corresponding
  ## keyring e.g. client.admin.keyring in /etc/ceph, or the explicit path
  ## defined in the client section of ceph.conf for example:
  ##
  ##     [client.telegraf]
  ##         keyring = /etc/ceph/client.telegraf.keyring
  ##
  ## Consult the ceph documentation for more detail on keyring generation.
  ceph_user = "client.admin"

  ## Ceph configuration to use to locate the cluster
  ceph_config = "/etc/ceph/ceph.conf"

  ## Whether to gather statistics via the admin socket
  gather_admin_socket_stats = true

  ## Whether to gather statistics via ceph commands, requires ceph_user
  ## and ceph_config to be specified
  gather_cluster_stats = false

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

Ceph

1. Dynamic Monitoring Dashboard: Utilize the Ceph plugin to create a real-time monitoring dashboard that visually represents the performance metrics of your Ceph cluster. By integrating these metrics into a centralized dashboard, system administrators can gain immediate insights into the health of the storage infrastructure, which aids in quickly identifying and addressing potential issues before they escalate.

2. Automated Alerting System: Implement the Ceph plugin in conjunction with an alerting solution to automatically notify administrators of performance degradation or operational issues within the Ceph cluster. By defining thresholds for key metrics, organizations can ensure prompt response actions, thereby improving overall system reliability and performance.

3. Performance Benchmarking: Use the metrics collected by this plugin to conduct performance benchmarking tests across different configurations or hardware setups of your Ceph storage cluster. This process can assist organizations in identifying optimal configurations that enhance performance and resource utilization, promoting a more efficient storage environment.

4. Capacity Planning and Forecasting: Integrate the metrics gathered from the Ceph storage plugin into broader data analytics and reporting tools to facilitate capacity planning. By analyzing historical metrics, organizations can forecast future utilization trends, enabling informed decisions about scaling storage resources effectively.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

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