Apache and ServiceNow Integration

Input and output integration overview

This plugin interfaces with the Apache HTTP Server’s mod_status to gather and report performance metrics from the server.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

Apache

The Apache plugin collects server performance information using the mod_status module of the Apache HTTP Server. It relies on the mod_status feature, which must be explicitly enabled in the Apache configuration to access a machine-readable status page. This plugin allows users to fetch several metrics related to Apache’s operational performance, including worker status, connection statistics, and server load, thereby facilitating effective monitoring and troubleshooting of web server performance in real-time.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

Apache

[[inputs.apache]]
  ## An array of URLs to gather from, must be directed at the machine
  ## readable version of the mod_status page including the auto query string.
  ## Default is "http://localhost/server-status?auto".
  urls = ["http://localhost/server-status?auto"]

  ## Credentials for basic HTTP authentication.
  # username = "myuser"
  # password = "mypassword"

  ## Maximum time to receive response.
  # response_timeout = "5s"

  ## Optional TLS Config
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  ## Use TLS but skip chain & host verification
  # insecure_skip_verify = false

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

Apache

1. Real-Time Performance Monitoring: Use the Apache input plugin to set up a real-time dashboard displaying critical performance metrics of your Apache server. By visualizing metrics such as BusyWorkers, and Load averages, you can quickly identify performance bottlenecks and server health issues, aiding in proactive management of web traffic loads.

2. Automated Alerting for Server Issues: Implement alerts based on metrics collected by this plugin to notify administrators in case of performance degradation. For instance, if the BusyWorkers metric exceeds a certain threshold, automatic alerts can be triggered, ensuring prompt incident response to maintain uptime and service reliability.

3. Historical Performance Analysis: Combine data collected by the Apache plugin with long-term storage solutions to track performance trends over time. This accumulated data helps in understanding usage patterns, forecasting resource needs, and making informed decisions regarding server scaling or optimization.

4. Cross-System Monitoring: Integrate metrics gathered from Apache alongside metrics from other components of your web stack using Telegraf’s capabilities to send data to a centralized monitoring solution. This holistic view can simplify troubleshooting and coordination between different technologies, ensuring optimal system performance across the board.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

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